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What is Table Top Epoxy?

It is a high-performance two-component epoxy system designed for Table Tops, Bars, Wood finishes, Artwork, and other applications requiring a clear, strong, and high-gloss coating. 

What is the recommended pour depth?

Table Top is designed for 1/8" pours.

Do I need a seal coat?

Yes. We always recommend applying a seal coat prior to a “flood” coat. The seal coat will fill the small cracks, crevices, and pores in the material, which will eliminate most air bubble production during the “flood” coat.

Can I layer it to achieve a greater depth?

Yes. You can pour additional layers of ⅛” at a time once the previous layer has achieved a tacky cure (4-6 hours). At this point, the epoxy will have gelled but the surface will be tacky to the touch.

Is Table Top food safe?

Yes, it is! It complies with the standards listed in FDA 21 CFR 175.300, for food contact. 

Is it epoxy heat and UV resistant?

Our epoxy products can withstand heat resistance up to 120F. It is also UV resistant for indoor and covered patio use, but prolonged exposure to direct sunlight or for use in full-outdoor applications is not recommended.

How strong are the fumes?

All of our products are odorless and contain zero VOCs, so they are safe to use indoors. However, this is highly subjective depending on how sensitive a person is and their sense of smell: some people will notice a scent and some people won't smell anything. 

If you, however, find the smell bothersome, feel free to wear a mask. The best practice is to work in a ventilated room for fresh air.

How long will it last in the containers?

The shelf life of Table Top Epoxy is approximately 2 years when stored at 55-85° with tightly sealed lids.

Will your epoxy resin change the color of my wood?

Bare wood typically takes on a slightly richer color when wet out with our Table Top. A good comparison is the color difference of wet vs dry wood, although the extent of the color change can vary based on wood type. When in doubt, run a small-scale test to ensure you're happy with the saturated color. 

Is this scratch-resistant?

Yes, it has a hardness rating of 81 Shored D and is resistant to scuffing and scratching under normal table wear and tear conditions. The best practice is to let the epoxy fully cure in a week before putting it into service.

Should I mix it by weight or by volume?

Our Epoxy Resin is meant to be measured using a 1:1 ratio by volume. Sides A and B differ in weight so it would not be accurate to weigh the sides before mixing. If you use this method of measurement, you are more likely to have curing problems or sticky/tacky epoxy.

What is the working and curing time of deep pour?

Working time for Deep Pour is between 6-12 hours and cure time is approximately 72 hours, based on ambient conditions.  For best results, do not use it for one week, until it has reached its full strength.

How deep can I pour?

For large pours, we recommend limiting it to 1.5" depth at a time.

Should I measure by volume or by weight?

We recommend mixing it by volume.

How much mica powder do I add to the mixture?

Start with a small amount and gradually add more, until you achieve the opacity desired. It is not recommended that you use more than 3 grams of mica powder for each gallon of epoxy.

Can I use Deep Pour for a topcoat?

Upstart Deep Pour is not recommended for coating. When it is poured as a topcoat, it will take too long for it to cure. It was designed to be finished; therefore, we recommend coating it with our Table Top Epoxy after it has cured for a high-gloss finish or that it will be sanded and polished for a lower-gloss finish.  

Can I pour more than 2" at a time?

We do not recommend pouring more than 2" at a time. Exceeding pour depth could cause the epoxy to generate excess heat, exotherm, smoke, and then cure quickly inside the bucket. 

How long will it last in the containers?

The shelf life of Deep Pour is approximately 2 years when stored at 55-85° with tightly sealed lids.

What is the difference between the Art Resin and the Table Top epoxy?

The Art Resin has a longer working time than the Table Top epoxy, has a higher viscosity, for doming and other techniques, and cures in 48 hours.

Does this product cure a high gloss?

Yes. Similar to our Table Top epoxy, the Art Resin cures to a very high-gloss, clear, and durable finish.

Can I pour additional layers of ⅛” on epoxy that has been fully cured?

Yes. For best results when pouring over cured epoxy, the previous layer should be sanded lightly

with 220-grit sandpaper and then wiped down with a soft cloth to remove any debris.

Is this food safe?

Yes, it is! It complies with the standards listed in FDA 21 CFR 175.300, for food contact.

Is Art Resin epoxy heat and UV Resistant?

It can withstand heat resistance up to 120F. It is also UV resistant for indoor and covered patio use, but prolonged exposure to direct sunlight or for use in full-outdoor applications is not recommended.

How strong are the fumes?

All of our products are odorless and contain zero VOCs, so they are safe to use indoors.

How long will the epoxy and hardener last in the containers after I open them?

When stored at a temperature range between 55-85° F, with tightly sealed lids, the Art Resin will

last for a minimum of 6 months. 

I plan to do multiple pours of 1/8" using Art Resin and insert coins to my coasters. When is the best time to insert the objects?

With gloved hands, drop the objects into the wet resin, after immediately the first pour, in whatever pattern you desire. Allow it to be tacky dry for 3-5 hours, then pour a second coat to cover the objects.

Are your mica powders cosmetic grade?

Our mica powders are cosmetic-grade, non-toxic, and are safe to use indoors, but we still recommend taking precautionary measures when using them for cosmetic purposes. They could still possibly irritate one’s skin, so please be careful!

Are the mica powders safe for food and indoor use?

Yes! Our mica powders comply with the standards listed in FDA 21 CFR 175.300 for food contact. They are cosmetic-grade, non-toxic, and are safe to use indoors. 

Can I buy one color?

Our mica powders are sold in a variety pack of 25 colors to provide our customers with a large number of color options at a low price. 

We do not sell individual colors at this time, but continue to check back in the future as we update our store!

Can I use a different brand of mica powder on your resin?

Yes! However, all mica powders are unique. It's always a good idea to check with your brand's manufacturer to verify this information. 

NOTE: The use of third-party products in combination with Upstart Epoxy voids the 100% satisfaction guarantee. As we do not have quality control over 3rd party products, we can no longer guarantee the desired end result.

How much powder or pigment is needed per gallon of an epoxy mixture?

There is no specific answer. The amount of pigment solely depends on the outcome that the user wants. It depends on the shade of the color that the user wants to achieve. We recommend adding the pigment in small amounts. You can start with an eighth of a teaspoon (3 grams) and add gradually while mixing.

Normally, castings will need less pigment whereas coatings will need more pigment. Epoxy with a 2:1 mix ratio needs less pigment while those with a 1:1 mix ratio need more.

What precautions should I take while using mica powder?

Be sure to keep your powders away from moisture, ensuring that they are completely dry before mixing them into your epoxy resin. This will prevent the chance of your project curing improperly. As with all fine powders, a dust mask or respirator is recommended for use with mica powders.

When or how will I receive this course?

You will receive an order confirmation email with instructions for creating your account shortly after purchasing the course.

I'm a beginner. How can this course help me?

This will be your Go-To Guide when you start working with Epoxy Resin. Here you will learn how to create incredible resin projects and crafts, from choosing your materials to finishing touches, all the tips and tricks that nobody tells you when you start.

Do I get a physical delivery?

Nope! Everything is delivered digitally so you will have instant access anytime, anywhere!

How long does it take to complete this course?

The course is a 25-video lesson course. Each step consists of modules that would help you start your journey working with resins most efficiently.

What if my resin cures tacky or sticky?

Sticky resin is typically caused by inaccurate measuring, not mixing thoroughly, or by curing in cold temperatures. Try moving your piece to a warmer spot: if it doesn't dry, re-pour with a fresh coat of resin.

I accidentally used the wrong ratio. What will happen to my pour?

 There is a tendency that it will not cure properly, or may cure to a very brittle or may end up weak. If the ratio is altered, the material properties generally are poorer, i.e., less strength, less heat resistance, less hardness, or even no cure. 

How to fix it if I used the wrong ratio?

The only sure way to save the project is to remove the epoxy completely. You can remove the tacky product by scraping off and using a solvent, like Denatured Alcohol.

What causes cloudiness and bubbles? How do we fix this?

There are many factors that cause the appearance of bubbles. 

1. The wood is absorbing too much of the seal coat causing it to displace more air bubbles. That's why certain areas look sealed properly but other areas look glossy where the epoxy didn't get absorbed. They need to be applied first with a seal coat, either with multiple seal coats and sanded in between until there is no more absorption. 

2. If the temperature was too low, then it can become cloudy or have bubbles when pouring. Using a torch or heat gun, apply heat 6-8 inches above the surface in a back and forth motion to remove bubbles. Be careful not to overheat, scorch or burn the epoxy. Periodically check for additional bubbles and remove as needed.

3. If you exceeded the resin's pour depth, then the surface can become cloudy because bubbles get trapped in the deeper part and the torch won't be able to reach them.

4. If the resin was not mixed properly, it can sometimes become cloudy or not cure properly.

Can it be applied over any oil-based finishes?

No, oil-stained finishes do not adhere well with the epoxy.

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

 

  • All orders will be shipped within 2-4 business days. 
  • Shipping times range from 3-7 business days and may be subject to carrier delays depending on the shipping address location, shipment method, and other factors.

For customers who purchased Route Package Protection:
 
 Good thing your package is protected with Route!
 
 If the tracking states delivered but nowhere to be found after checking everything, here are a few steps to follow:

1. File a claim here.

2. Route verifies issue and tracking number

3. Once tracking is verified— Route informs you to file an initial report with the police as the item could be stolen

4. A police report can be done online or via call, no need to go in-person

5. Police conduct a preliminary investigation if the issue is valid. This can be done the same day or up to 2 weeks (rarely)

6. Once the case is validated by police, you must send the official police report to Route with case #

7. When your order issue is reported and resolved, your product will either be reordered at no cost or refunded (depending on in-stock availability and percentage of discounts) by Route.
 
 For customers who didn't purchase Route Package Protection:

Upstart Epoxy is not responsible for any stolen packages and neither is Route.
 
 **NOTE: Please keep in mind that Route has a deadline to report an issue. Make sure to file a claim within the respective deadlines:

Damaged - Within 15 days of when the package was marked delivered

Lost - Between 7 to 30 days from the last tracking update

Stolen - Between 5-15 days of when the package was marked delivered

If an order issue is filed outside of this timeline, Route will deny the order issue and won't be able to cover your order.

To know more about Route Package Protection Policies, please click here.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon delivery - please reach out to us so we can remediate the issue.
  • If you purchased the wrong product and still have the original packaging, we can accept a return. We do not accept returns after 30 days of order receipt.
  • Due to the chemical nature of our products we are not able to accept returns of opened or partially used materials.
  • Timing: we have a 30-days Return & Exchange Policy since the day item was received. 
  • To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
  • For returns, please email support@upstartepoxy.com with the subject 'Returns' and include your order number, name, and the reason for the return.
  • We will provide you with instructions on where to send returned goods. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that you are responsible for the shipping costs of returned items.
  • When the returned item is received and inspected, you receive a confirmation email, notifying you about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

 

GENERAL

What is the Upstart Earn Rewards loyalty program and how does it work?

The Upstart Earn Rewards loyalty program is a points-based program through which our customers (like you!) earn points. If you spend 100, you will get 5% back in the form of Upstart Gold or $5. Additionally, when you leave a review, you'll also earn Upstart Gold.


Why Join the Upstart Loyalty Program?

There’s no good reason not to join the Upstart Loyalty Program. This is the best way to get paid with real rewards for the shopping you’re already doing at Upstart Epoxy. The more you craft, the more you get back - with $5 back for every $100 spent, it’s a no-brainer. Join now, and stack up those points to keep saving!


Who is eligible to join?

This is available to all of our customers, affiliates, and all users who create an account with Upstart.


What happens to any points, benefits, or rewards I have earned if my membership in the program is terminated or expires?

If your membership is terminated or expired, all rewards, benefits, and points in your account will automatically be terminated.


Is this applicable to my past purchases?

No, past purchases are not applicable for reward points.

 

POINTS AND REWARDS


How do I earn points?

Members earn 5 Upstart Gold for every $1 spent. For instance, if you spend $100, you earn 500 Upstart Gold. This equates to $5 that you can redeem for products.


When I make a purchase and pay with a gift card, can I earn points for that purchase?

Yes! When using a gift card for a qualifying Upstart product purchase, you will earn points for that purchase - as long as you identify yourself as a loyalty member.  However, members do not earn loyalty points for purchasing a gift card. 


How many points do I need before I can redeem them?

There is no minimum or maximum Upstart Gold needed to redeem your points! As long as you spend and earn gold, you can use these points when and how you like to go towards the cost of your total order. 


How do I redeem my points for product rewards? 

To redeem your rewards, log in to your Upstart account and choose among your available rewards on your dashboard. Select “redeem” and proceed to your shopping cart. Shipping charges may apply.

You can redeem as many rewards as you have points available. You can sign in here.


Can I exchange or return a reward I received as an Upstart Rewards loyalty program member?

No. Once a member redeems points for rewards on Upstart, the reward cannot be exchanged or returned for points, another product or service, or a monetary refund.


Can my points expire?

Yes. Your accumulated points are valid for 1 year. On your anniversary date each year, your points reset to zero (0) and you start accumulating new points benefits and unlocking new rewards. 


Are there limitations on the number of purchases or activities eligible for points?

We reserve the right to place limits on the number of purchases or activities that are eligible for Upstart Earn Rewards and/or for any given level of points, in any given time period or for the duration of the program, and/or any combination thereof.


How do I know how many points I have?

Your points are displayed in the Earn Rewards section on your Upstart account. You must log in to your account to view your points.


What happens to my points if I return a product or an order is canceled?

You will lose all points from any purchases that are canceled or returned. Your points will automatically be adjusted to account for these cancellations or returns. 

If it is found that an order is obtained through fraudulent or other activity that violates our program’s Terms & Conditions, you will lose any earned points and your status, if applicable.

 

Can I change or cancel an order after I've placed it?

Once the order is submitted and if we have not started processing your order, we can still cancel it. 

Please reach us to us ASAP as we ship orders between 1-2 business days from receipt. 

Contact us at support@upstartepoxy.com or call us at  (844) 247-3444 during regular business hours so we can cancel it right away. 

If the order has been fulfilled, we are no longer able to cancel it.

 

Use of third party products in combination with Upstart Epoxy voids the 100% satisfaction guarantee. As we do not have quality control over 3rd party products, we can no longer guarantee the desired end result.

Do you still need help? Feel free to give us a call at +1(844) 247-3444, or shoot us a message at support@upstartepoxy.com and we'll take care of you!