Shipping and Returns
Shipping
Deliveries and shipments
All orders will be shipped within 2-4 business days. Shipping times range from 3-7 business days and may be subject to carrier delays depending on the shipping address location, shipment method, and other factors.
Insurance and protection
Good thing your package is protected with Route!
If the tracking states delivered but nowhere to be found after checking everything, here are a few steps to follow:
1. File a claim here.
2. Route verifies issue and tracking number
3. Once tracking is verified— Route informs you to file an initial report with the police as the item could be stolen
4. A police report can be done online or via call, no need to go in-person
5. Police conduct a preliminary investigation if the issue is valid. This can be done the same day or up to 2 weeks (rarely)
6. Once the case is validated by police, you must send the official police report to Route with case #
7. When your order issue is reported and resolved, your product will either be reordered at no cost or refunded (depending on in-stock availability and percentage of discounts) by Route.
For customers who didn't purchase Route Package Protection:
Upstart Epoxy is not responsible for any stolen packages and neither is Route.
**NOTE: Please keep in mind that Route has a deadline to report an issue. Make sure to file a claim within the respective deadlines:
Damaged - Within 15 days of when the package was marked delivered
Lost - Between 7 to 30 days from the last tracking update
Stolen - Between 5-15 days of when the package was marked delivered
If an order issue is filed outside of this timeline, Route will deny the order issue and won't be able to cover your order.
To know more about Route Package Protection Policies, please click here.
Returns
Should you have a need to return product to Upstart Epoxy, please click here Contact Form – Upstart to request a Return Materials Authorization number created for you. Return orders received without an RMA number will be charged a 10% restocking fee.
Return/Refund Policy
Polytek® may, in its sole discretion, accept returns for unopened, unused material within thirty (30) days of the invoice date. Before returning any Product, Buyer must obtain a return authorization from Polytek®, which will be valid for no more than fifteen (15) business days from the date of Polytek®’s issuance, provided that Polytek® receives the returned Product within the 15 business-day period. Buyer must prepay all freight, however, Polytek® will issue Buyer a credit for freight where Polytek®determines that nonconforming Product has been delivered. We reserve the right to assess a restocking fee of up to 10% on any return. Any unauthorized return will automatically be subject to a 10% restocking fee, which will be deducted from the refund amount. Refunds will be issued using the same form of payment initially used to make the purchase.
